Observe the work
Look at the steps people actually take, the information they need, and the places where time or context is lost. A useful system responds to those realities.
Build the smallest valuable path
A first version should solve a meaningful problem well. It can connect existing tools, reduce repeated work, or make information easier to use.
Use AI where it helps
AI can help sort incoming requests or process documents, but it needs a specific job, reliable sources, and a way for people to review the result.